Top 10 Crisis Communication Services Providers - 2024

Advancements in technology are transforming industries and crisis communication is no exception. The innovations are driving significant growth in the field contributing to more agile, transparent and strategic responses to unexpected challenges.

According to reports, the crisis communication services market is estimated to reach $ 19.89 billion by 2032 growing at a CAGR of 4.20 percent.

The growth is driven by various tech trends. AI-powered tools are transforming the field by enabling swift and precise responses. Its real-time chatbots ensure instant updates, sentiment analysis helps tailor messaging and predictive analytics identify risks for proactive mitigation.

Social media monitoring is crucial in crisis, enabling organizations to track conversations, counter misinformation and engage swiftly. Tools like geo-targeted messaging deliver localized updates, ensuring accurate information reaches the right audience, maintaining control and addressing concerns effectively.

Mobile-first communication ensures instant, accessible updates during crises. Apps and push notifications deliver real-time alerts, keeping stakeholders informed and prepared.

This edition of Business Management Review offers a comprehensive overview of the latest developments in the crisis communication industry and spotlights the major players in the market.

It features insights from Quentin SaLay, vice president human resources at Comcast who discusses the importance of maintaining a balance between planning and leadership in crisis management. Tracy Allensworth, director of employee experience at Waste Connections highlights the importance of cultivating a positive and inclusive employee experience to foster a strong company culture.

In this edition highlighting Top Crisis Communication Services Providers 2024, we hope you find the best partner to navigate the complexities of crisis communication to enhance your preparedness and response strategies.

Crisis Communication | Business Management Review

Crisis Communication - 2024

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The Next Solutions Group (NSG)

The Next Solutions Group’s comprehensive suite of services empowers organizations to mitigate risks, manage crises, and protect their reputations. Whether it's a cyberattack, a public relations nightmare, or a complex operational disruption, NSG's multidisciplinary approach delivers results.

At The Next Solutions Group (NSG), we have hired the best professionals in the industry—experts who have worked with Fortune 100 C-suite executives, government officials, leading national journalists, and U.S. military leadership.

Raymond F. Kerins, Jr., Chief Executive Officer
The Next Solutions Group (NSG)

The Next Solutions Group’s comprehensive suite of services empowers organizations to mitigate risks, manage crises, and protect their reputations. Whether it's a cyberattack, a public relations nightmare, or a complex operational disruption, NSG's multidisciplinary approach delivers results.
At The Next Solutions Group (NSG), we have hired the best professionals in the industry—experts who have worked with Fortune 100 C-suite executives, government officials, leading national journalists, and U.S. military leadership.

Raymond F. Kerins, Jr., Chief Executive Officer
AllOne Health company
FEI Behavioral Health, an AllOne Health company, delivers comprehensive whole health solutions to organizations worldwide, serving over 11 million lives. With 50+ years of expertise, they specialize in EAP, wellness, crisis management, and organizational development. Their global reach and personalized care empower individuals and organizations to achieve their full potential.
AllOne Health company

FEI Behavioral Health, an AllOne Health company, delivers comprehensive whole health solutions to organizations worldwide, serving over 11 million lives. With 50+ years of expertise, they specialize in EAP, wellness, crisis management, and organizational development. Their global reach and personalized care empower individuals and organizations to achieve their full potential.
Axia Public Relations
Axia Public Relations specializes in crisis communications management, offering over 25 years of experience in handling various crises, including cyberattacks, data breaches, and negative viral social media incidents. Their proactive 10-step process prepares companies to effectively manage and mitigate potential crises.
Axia Public Relations

Axia Public Relations specializes in crisis communications management, offering over 25 years of experience in handling various crises, including cyberattacks, data breaches, and negative viral social media incidents. Their proactive 10-step process prepares companies to effectively manage and mitigate potential crises.
FGS Global
FGS Global is a leading global communications and public affairs consultancy. Specializing in crisis and issues management, they provide strategic advisory services to help organizations anticipate and navigate threats. Their integrated approach protects brand reputation, boosts employee morale, and maintains investor confidence under intense scrutiny.
FGS Global

FGS Global is a leading global communications and public affairs consultancy. Specializing in crisis and issues management, they provide strategic advisory services to help organizations anticipate and navigate threats. Their integrated approach protects brand reputation, boosts employee morale, and maintains investor confidence under intense scrutiny.
Issues Management Group
Issues Management Group is a strategic communication, public affairs, and digital firm specializing in complex, high-stakes situations. Headquartered in Boston with a New York City office, their 50+ experts deliver innovative solutions across healthcare, real estate, energy, education, and more, ensuring clients achieve optimal outcomes.
Issues Management Group

Issues Management Group is a strategic communication, public affairs, and digital firm specializing in complex, high-stakes situations. Headquartered in Boston with a New York City office, their 50+ experts deliver innovative solutions across healthcare, real estate, energy, education, and more, ensuring clients achieve optimal outcomes.
Kekst CNC
Kekst CNC is a global strategic communications firm with strong local expertise in key corporate and financial hubs. As part of Publicis Groupe, they lead in business-critical communications, combining creativity and experience to deliver seamless support and impactful solutions for their clients worldwide.
Kekst CNC

Kekst CNC is a global strategic communications firm with strong local expertise in key corporate and financial hubs. As part of Publicis Groupe, they lead in business-critical communications, combining creativity and experience to deliver seamless support and impactful solutions for their clients worldwide.
Miller Ink
Miller Ink is a strategic and crisis communications firm supporting high-profile individuals, nonprofits, and businesses. With a global partner network, they craft proactive prevention plans, deliver immediate crisis response, and manage long-term impacts, ensuring clients in Los Angeles and beyond navigate challenges effectively and strategically.
Miller Ink

Miller Ink is a strategic and crisis communications firm supporting high-profile individuals, nonprofits, and businesses. With a global partner network, they craft proactive prevention plans, deliver immediate crisis response, and manage long-term impacts, ensuring clients in Los Angeles and beyond navigate challenges effectively and strategically.
Red Banyan
Red Banyan is a leading crisis PR and strategic communications firm specializing in crisis response management. They offer a comprehensive suite of services, including strategic communications, online reputation management, and media training, to help clients navigate high-stakes situations effectively.
Red Banyan

Red Banyan is a leading crisis PR and strategic communications firm specializing in crisis response management. They offer a comprehensive suite of services, including strategic communications, online reputation management, and media training, to help clients navigate high-stakes situations effectively.
The Best Reputation
The Best Reputation is a leading firm in Online Reputation Management, media relations, and content removal solutions. They assist professionals and businesses in building brand presence and achieving visibility goals. Their process empowers brands with the tools and strategies needed for long-term success and growth.
The Best Reputation

The Best Reputation is a leading firm in Online Reputation Management, media relations, and content removal solutions. They assist professionals and businesses in building brand presence and achieving visibility goals. Their process empowers brands with the tools and strategies needed for long-term success and growth.
Trident DMG
Trident DMG is a strategic communications, public relations, and crisis management firm dedicated to advocating for clients. With a focus on intelligence, hard work, and delivery, they advise innovators, disruptors, Fortune 500s, global CEOs, and NGOs, leveraging communications to help clients achieve their goals.
Trident DMG

Trident DMG is a strategic communications, public relations, and crisis management firm dedicated to advocating for clients. With a focus on intelligence, hard work, and delivery, they advise innovators, disruptors, Fortune 500s, global CEOs, and NGOs, leveraging communications to help clients achieve their goals.